Versand

Shipping Policy

1. Overview

At SOLEA, we are committed to delivering your order as quickly and efficiently as possible. We understand that timely delivery is essential, and we strive to exceed your expectations at every step of the way. Below you'll find all the important details regarding shipping times, costs, methods, and more.

2. Shipping Destinations

We currently ship to most countries within Europe and selected international locations. If your country is not listed during checkout, please contact our support team at support@soleastore.com to explore alternative shipping options.

3. Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has been shipped.

Please note: During peak seasons, holidays, or collection launches, processing time may take slightly longer. We appreciate your patience.

4. Shipping Times

Estimated delivery times:

• Domestic (within EU): 2–5 business days

• International: 5–12 business days

These are estimates and not guaranteed delivery windows. Unexpected delays may occur due to customs, weather, or carrier issues beyond our control.

5. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and order size.
Occasionally, we may offer free shipping promotions — these will be clearly displayed on our website and during checkout.

6. Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can track your package directly via the carrier’s website or through the link provided in the email.

7. Customs, Duties & Taxes

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping fee.

We advise you to check with your country’s customs office to avoid unexpected charges upon delivery.

8. Delivery Issues

If your package is delayed, missing, or marked as “delivered” but not received, please contact us within 7 days at support@soleastore.com so we can open an investigation with the shipping provider.

Please ensure that your shipping information is correct before placing your order. We cannot be held responsible for failed deliveries due to incorrect or incomplete addresses.

9. Failed Deliveries & Return to Sender

In cases where a delivery is attempted and fails due to:

• Incorrect address

• Unclaimed packages

• Refusal of delivery

…the order may be returned to us. Customers will be responsible for re-shipping costs and will be contacted via email to arrange re-delivery.

10. Split Shipments

In rare cases, items from the same order may ship separately due to inventory availability. You will not be charged extra shipping fees for split shipments, and you will receive tracking information for each package.

11. Holiday Shipping

Please be aware that during holiday periods (e.g., Christmas, Black Friday), delivery times may be extended due to increased demand and courier delays. We recommend ordering in advance during these times.

12. Contact Us

If you have any questions about your order or need help with shipping-related concerns, feel free to reach out:

📩 Email: support@soleastore.com

We're here to help and ensure your order gets to you safely and on time.